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  What Gets Measured, Gets Done
Mystery Shopping Can Increase Sales Performance
  by: Carol Mixon Krendl
  Issue: May 2007
  Category: Management
  Price: $4.95
 

Since your staff’s sales ability directly affects the number of rentals each month at your facility, a mystery shopping evaluation can be a wise investment as it provides a means of measuring employees’ sales skills both quantitatively and qualitatively.

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